The integration of Business Objects into SAP provides great opportunities to serve you more effectively. While remaining a separate division, Business Objects together with SAP will focus on delivering performance optimization and business intelligence solutions that are open to any and all underlying data warehouse and transactional applications. One of the advantages of the integration is the utilization of a common support infrastructure that will have benefits for you as a Customer or Partner of SAP Business Objects.
- Letter to our Customers & Partners
- How to Navigate Inside the SAP Support World: Detailed information for Customers & Partners - PDF (2MB)
- Step by Step Instructions to Request Keycodes - PDF (1.5MB)
- Support Information for Enterprise Technical Support Program Customers
- Support Information for Crystal Branded and Xcelsius Products for Small – Medium Businesses
Support Information for Enterprise Technical Support Program Customers
Watch the SAP Service Marketplace demo video - SWF (29.7MB | download Adobe Flash Player)
To log on to the SAP Support Portal you need an S-user ID and password. A letter with log on data is being sent to all current named users and primary contacts (=super-administrators). In case you urgently need access to the SAP Service Marketplace, please contact Customer Service.
- Welcome Email for Super-administrators
- Welcome Email for Regular Support Users
- Access Issues? Get help here
Messages & Notes on the SAP Support Portal
Log in to the SAP Support Portal via the Service Marketplace with your S-USER ID and password to create and manage messages and to search SAP Business Objects notes.
The following can also be found in the SAP Support Portal:
- Downloads, including service packs and hot fixes
- Supported platforms documentation
- Release notes and installation guides
- SSN Files, EWS Directories, Mail Direction Files and Unlock Codes
- Technical support lifecycle
- Contact information
Forums on the SAP Community Network
Visit the "Business Objects" and "Business Objects SDK Application Development" categories on the SAP Community Network Forums.
Product Guides on the SAP Help Portal
Visit the SAP Help Portal and click "Business Objects" in the top navigation.
ESD
To download products you have purchased from SAP Business Objects, continue to use ESD until further notice.
Further Information
Further information can be found at http://service.sap.com/bosap-support
Support Information for Crystal Branded and Xcelsius Products for Small –Medium Businesses
Technical Support Program Changes for Volume Products
Effective July 7, the way we support volume products will be changing. We’ve used the opportunity of the integration of Business Objects and SAP to rethink support practices in order to deliver a better level of service to more customers. Please see the following for detailed information:
Overview of the Technical Support Changes for Volume Products
Crystal Reports and Xcelsius Support on the SAP Community Network
We've launched a new Crystal Reports and Xcelsius Support area on the SAP Community Network. Users of Crystal Reports, Crystal Reports Server, Crystal Reports for Visual Studio, Crystal Reports for Eclipse and Xcelsius should make this their primary destination for knowledge base articles (“notes”), technical papers (“articles”), and downloads like service packs and hot fixes.
Forums on the SAP Community Network
Visit the "Business Objects" and "Business Objects SDK Application Development" categories on the SAP Community Network Forums.
Product Guides on the SAP Help Portal
Visit the SAP Help Portal and click "Business Objects" in the top navigation.
